Which elements are included in a Product Support Arrangement?

• A. logistics lead time data
• B. training manuals
• C. description of products/services, metrics, incentives, penalties
• D. procurement contracts

Answer: (C)

A Product Support Arrangement centers on clearly defining what is being supported and how success will be managed through measurable expectations. The description of products/services sets the scope—exactly what support is provided and at what level. The metrics turn that scope into observable performance, giving objective targets such as availability, readiness, or response times that show whether the arrangement is being met. Incentives then align the supplier’s efforts with those targets, using rewards for meeting or exceeding performance to drive desired outcomes. Penalties establish consequences for underperformance, helping maintain accountability and prevent drift from the agreed results. While items like logistics lead times, training manuals, or procurement contracts may relate to the broader program, they do not define the core elements of a Product Support Arrangement the way description of products/services, metrics, incentives, and penalties do.